Assistance Programs

Assistance Programs

There are support programs for qualifying low-income customers and those financially impacted by the COVID-19 pandemic. Qualifying customers can click on each program for more information.

Telephone Assistance Program (Lifeline)

Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. Lifeline provides subscribers a discount on monthly telephone service purchased from participating providers. The discounts, which can be applied to stand-alone broadband, bundled voice-broadband packages — either fixed or mobile — and/or stand-alone voice service, help ensure that low-income consumers can afford state-of-the-art broadband and the access it provides to jobs, education and opportunities.

The Lifeline discount may be used for voice or qualified broadband service, but not both.

Lifeline discounts of $5.25 per month on voice services are available to participants of federally recognized aid programs. For Montana subscribers, the Montana Telephone Assistance Plan provides an additional $3.50 discount on voice service for those subscribers who use Medicaid as the qualifying program for Lifeline.

Lifeline discounts of $9.25 per month on broadband services are available to participants of federally recognized aid programs and are limited to certain broadband services. Broadband speeds must be 25 Mbps download and 3 Mbps upload or faster to qualify.

If you purchase voice and qualifying broadband services, the federal Lifeline discount will apply to your qualifying broadband service.

If you purchase voice service and non-qualifying broadband service, you may qualify to receive both state and federal Lifeline discounts on your voice service if you live in Montana.

Tribal Lifeline — offers a deeper monthly discount as well as installation assistance through the Link-Up program to qualifying customers who live on federally recognized Tribal lands.

To see if you qualify for Lifeline, click on the button below:

Button: https://www.checklifeline.org/lifeline

Affordable Connectivity Program (ACP)

The Affordable Connectivity Program (ACP) is a new, long-term program that provides federally funded discounts on internet access service to qualified households. The Affordable Connectivity Program replaced the Emergency Broadband Benefit (EBB) Program on December 31, 2021.

If your household is eligible, you can receive:

  • Up to $30/month discount on your internet service*
  • Up to $75/month discount if your household is on qualifying Tribal Lands*

How to receive your Benefit:

Check if you Qualify

See if your household fits into any eligible categories.

Apply for the ACP

 

  1. Online. Use the online application by clicking the “Apply Now” Button.
  2. By Mail. Print an application in English or Spanish. Complete the application and send to:
    Emergency Broadband Support Center
    P.O. Box 7081
    London, KY 40742

You can learn more about the benefit, including eligibility and enrollment information, by visiting www.fcc.gov/broadbandbenefit, or by calling 833-511-0311.

*Only one monthly service discount is allowed per household.